Customer Services Executive (Logistics/Freight Transportation)

Join Kintetsu World Express, a global leader in logistics and freight transportation, as a Customer Services Executive in beautiful Bali. This is your opportunity to be part of a dynamic team that ensures seamless operations and exceptional service delivery in the heart of Indonesia's tourism hub.

As a Customer Services Executive, you'll be the voice of our company, handling inquiries, resolving issues, and ensuring our customers have a smooth and enjoyable experience. You'll work closely with our logistics team to coordinate shipments, track deliveries, and provide real-time updates to our customers. This role is perfect for someone who thrives on customer interaction and has a passion for logistics.

With a competitive salary package and a vibrant work environment, Kintetsu World Express offers more than just a job – it's a chance to grow professionally and personally in one of the world's most exciting destinations.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Handle customer inquiries and complaints via phone, email, and chat, providing prompt and efficient solutions.
• Coordinate with the logistics team to ensure accurate and timely shipment information is provided to customers.
• Track and manage customer orders, providing real-time updates on shipment status.
• Assist in the resolution of any issues related to shipments, including delays, damages, or lost packages.
• Maintain accurate records of all customer interactions and service requests.
• Provide exceptional customer service, ensuring customer satisfaction and loyalty.
• Stay updated on industry trends and best practices in logistics and customer service.
• Participate in team meetings and training sessions to continuously improve service delivery.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in Business Administration, Logistics, or a related field.
• Minimum 2 years of experience in customer service, preferably in the logistics or freight transportation industry.
• Excellent communication skills, both written and verbal, in English and Indonesian.
• Strong problem-solving skills and the ability to work under pressure.
• Proficiency in using customer relationship management (CRM) software, such as Salesforce or HubSpot.
• Familiarity with logistics software and tools, such as SAP or Oracle.
• Ability to work independently and as part of a team in a fast-paced environment.
• Valid driver's license and the ability to travel frequently, including to remote locations.

🛠️ Keahlian

Lowongan Terkait