Front Office Receptionist - Healthcare Services

Join PT Dian Bayu Tribuana as a Front Office Receptionist and become the welcoming face of our healthcare facility in Bekasi, Jawa Barat. In this pivotal role, you will deliver exceptional customer service to patients, ensuring a seamless and comfortable experience from the moment they arrive until they leave.

Our healthcare facility is dedicated to providing top-notch medical services, and we are looking for a Front Office Receptionist who can manage appointments, answer inquiries, and handle administrative tasks with efficiency and professionalism. This role is not just about greeting patients; it's about creating a positive impression that reflects the quality of care we provide.

📋 Tanggung Jawab Pekerjaan

• Manage patient appointments and schedules using our in-house scheduling system.
• Greet and assist patients, visitors, and staff with a friendly and professional manner.
• Answer and direct phone calls and inquiries, ensuring all calls are handled promptly and courteously.
• Process insurance and payment information, ensuring accurate and efficient transactions.
• Maintain patient records and files, ensuring all information is up-to-date and accessible.
• Coordinate with healthcare providers and administrative staff to ensure smooth operations.
• Handle front desk tasks such as mail and package distribution, and general office supplies management.
• Assist in emergency situations by providing necessary information and support.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in a front office or receptionist role, preferably in a healthcare setting.
• Proficient in using Microsoft Office Suite, including Word, Excel, and Outlook.
• Excellent communication and interpersonal skills, with the ability to handle multiple tasks and prioritize effectively.
• Strong organizational skills with the ability to manage time and workload efficiently.
• Familiarity with healthcare terminology and procedures is a plus.
• Ability to work well under pressure and in a fast-paced environment.
• High school diploma or equivalent, with a strong commitment to ongoing professional development.
• Fluency in both written and spoken Indonesian, with English proficiency a plus.

🛠️ Keahlian

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